Frequently Asked Questions
For patients who have been referred to the specialty pharmacy, here are answers to frequently asked questions.
How long does it take to receive my prescription?
Our standard processing time is normally less than 24 hours. This does not include delivery time. If processing time is delayed longer than 48 hours, we will contact you to notify you of your options so you don’t go without medication.
We will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company. We will work with you and your physician to get any prior authorizations completed as quickly as possible. If your insurance company will not allow a quantity override due to unforeseen circumstances, we will help determine the best way to get the medication you require.
Medications are sent via FedEx (Standard Overnight). Priority Overnight is available or required for some medications. If your medication will be delayed, we will call you to let you know. If you do not receive your medication on time, please call us. We will work with you to make sure you have a continuous supply of medication.
Prescriptions are shipped Monday through Friday for next day delivery, and in some areas and urgent cases, Saturday. Medication delivery is a complimentary service at no additional charge to you.
All medications will require your signature for delivery. We will coordinate with you to schedule the most convenient delivery time to ensure your availability to sign for the prescription.
How much will my prescription cost?
Prescription cost will vary depending on your insurance. If your insurance is considered Out-of-Network we will provide you, in writing, the amount charged by Swedish Arnold Pavilion Pharmacy for the medication.
Because drug pricing can change on a daily basis, a final determination of your co-pay cost cannot be made until your claim is processed. You may also call the Member Services phone number on your prescription insurance card to get the most current information.
If you are unable to afford the out-of-pocket cost for your prescription, Swedish Arnold Pavilion Pharmacy will work to identify co-pay card assistance, patient assistant programs, or other support and/or charitable organizations.
The cost may also vary depending on the quantity of medication. Your prescription will be filled for the amount of medication that the physician prescribes. Please be sure to advise your physician to prescribe for the maximum amount/days’ supply allowable by your insurance coverage (days allowed may vary by plan).
If you have Medicare Part D drug coverage, the cost of your prescription will change significantly as you meet your deductible and initial co-pay, progress through the “donut hole” and reach total out-of-pocket expense. Patient care coordinators can assist you in determining and understanding your options.
How can I pay for my prescription order?
Swedish Arnold Pavilion Pharmacy accepts cash as well as all major credit cards. If mailing payment, please do not mail cash.
How can I safely dispose of my medications?
We have a kiosk in our waiting room where you can securely dispose of unwanted or expired medication. For information on how to properly dispose of your unwanted or expired medications, click here. If your medication is not listed, refer to the handouts given in the welcome packet.
We will notify you if there is a recall on your medication and give you instructions on what to do.
What is the Patient Management Program?
The Patient Management Program is included at no cost to you and you are automatically enrolled as a patient of Swedish Arnold Pavilion Pharmacy. You may opt out at any time.
Pharmacists will work with you on any problems, concerns or questions you may have regarding your medication therapy. Issues discussed include disease overview, medication, dose, dose frequency, interactions, side effects, physical assessments and coordination of care with your physician when appropriate, etc.
Swedish Arnold Pavilion Pharmacy provides patient specific evidence-based health information about your condition, diagnosis and treatment plan. A list of the information sources is available upon request. We will provide you with additional education sources that may be available such as websites, counseling groups, and other providers that may be beneficial to you.
The potential health benefits of this program include: side effect management, disease state and medication education, medication compliance/requirements, and coordination of care with physician(s). All of these benefits allow us to make the best decisions possible for you as our patient.
The potential limitations of this program are dependent on you as the patient. You must be willing to follow the directions of your physician and pharmacist, be compliant with taking your medication and willing to discuss the details of your disease, medical history and current practices with your pharmacist so we can have a full understanding of your situation.
Please let your physician know you are a patient of Swedish Arnold Pavilion Pharmacy and are enrolled in our Patient Management Program. A good relationship between your physician and your pharmacist will benefit everyone involved in your care.