Comments & Concerns
Swedish has a procedure in which patients are able to voice concerns without fear of jeopardizing their care. If you or your family member has complaints about medical care received, please feel free to speak with any manager or staff member in your unit or clinic. We strive to solve any unsatisfactory issues as quickly as possible during your service.
Hospital Based Concerns
Clinical Quality Investigations (clinical-care issues)
747 Broadway Seattle, WA 98122-4307
Phone: 206-386-2111
Send an email to Clinical Quality Investigations
Customer Experience Issues
If you have concerns, complaints or positive recognition about any non-clinical aspect of your hospital stay, please email Swedish Customer Experience.
You also have the right to contact the Washington State Department of Health, or to contact our hospital Accrediting Agency, Det Norske Veritas (DNV) with concerns regarding your hospital stay.
Washington State Department of Health
Washington State Department of Health
Health System Quality Assurance
Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857
Phone: 1-800-633-6828
Send an email to DOH Health System Quality Assurance
Det Norske Veritas (DNV)
DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245
DNV website
Phone: 866-496-9647
Fax: 281-870-4818
For Medicare Beneficiaries
If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact KEPRO:
Phone: 1-888-305-6759
TTY: 1-855-843-4776
For Clinic-based Concerns
Direct concerns to the clinic manager or patient relations:
Phone: 206-215-2979