Comments and Concerns
Comments or concerns about your stay at Swedish
Swedish has a procedure in which patients are able to voice concerns without fear of jeopardizing their care. If you or your family member has complaints about medical care received, please feel free to speak with any manager or staff member in your unit or clinic. We strive to solve any unsatisfactory issues as quickly as possible during your service.
You may also contact
For hospital-based concerns:
Clinical Quality Investigations (clinical-care issues)
747 Broadway
Seattle, WA 98122-4307
206-386-2111
Email: SMC-CQI@swedish.org
For customer experience issues:
If you have concerns, complaints or positive recognition about any non-clinical aspect of your hospital stay, please email: SwedishCustomerExperience@swedish.org
You also have the right to contact the Washington State Department of Health, or to contact our hospital Accrediting Agency, Det Norske Veritas (DNV) with concerns regarding your hospital stay.
Washington State Department of Health
Health System Quality Assurance
Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857
1-800-633-6828
Email: HSQAComplaintIntake@doh.wa.gov
Det Norske Veritas (DNV)
DNV-GL Healthcare
Attn: Hospital Complaints
400 Techne Center Drive, Suite 100
Milford, OH 45150
1-866-496-9647
Email: Hospitalcomplaint@dnvgl.com
If you are a Medicare beneficiary
If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact KEPRO:
KEPRO
1-888-305-6759 TTY: 1-855-843-4776
For clinic-based concerns
Direct concerns to the clinic manager or patient relations: 206-215-2979
Email: SMG-PatientRelations@swedish.org