Comments and Concerns

Comments or concerns about your stay at Swedish 

Swedish has a procedure in which patients are able to voice concerns without fear of jeopardizing their care. If you or your family member has complaints about medical care received, please feel free to speak with any manager or staff member in your unit or clinic. We strive to solve any unsatisfactory issues as quickly as possible during your service.

You may also contact

For hospital-based concerns:

Clinical Quality Investigations (clinical-care issues)
747 Broadway Seattle, WA 98122-4307

206-386-2111

Email: SMC-CQI@swedish.org

For customer experience issues: 

If you have concerns, complaints or positive recognition about any non-clinical aspect of your hospital stay, please email: SwedishCustomerExperience@swedish.org

You also have the right to contact the Washington State Department of Health, or to contact our hospital Accrediting Agency, Det Norske Veritas (DNV) with concerns regarding your hospital stay.

Washington State Department of Health
Health System Quality Assurance
Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857

1-800-633-6828

Email: HSQAComplaintIntake@doh.wa.gov

Det Norske Veritas (DNV)
DNV-GL Healthcare
Attn: Hospital Complaints
400 Techne Center Drive, Suite 100
Milford, OH 45150

1-866-496-9647

Email: Hospitalcomplaint@dnvgl.com

If you are a Medicare beneficiary

If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact KEPRO:

KEPRO

1-888-305-6759 TTY: 1-855-843-4776

For clinic-based concerns

Direct concerns to the clinic manager or patient relations: 206-215-2979 

Email: SMG-PatientRelations@swedish.org