Comments & Concerns

Swedish has a procedure in which patients are able to voice concerns without fear of jeopardizing their care. If you or your family member has complaints about medical care received, please feel free to speak with any manager or staff member in your unit or clinic. We strive to solve any unsatisfactory issues as quickly as possible during your service.

Hospital Based Concerns

Clinical Quality Investigations (clinical-care issues)
747 Broadway Seattle, WA 98122-4307

Phone: 206-386-2111

Send an email to Clinical Quality Investigations

Customer Experience Issues

If you have concerns, complaints or positive recognition about any non-clinical aspect of your hospital stay, please email Swedish Customer Experience.

You also have the right to contact the Washington State Department of Health, or to contact our hospital Accrediting Agency, Det Norske Veritas (DNV) with concerns regarding your hospital stay.

Washington State Department of Health

Washington State Department of Health
Health System Quality Assurance
Complaint Intake
P.O. Box 47857
Olympia, WA 98504-7857

Phone: 1-800-633-6828

Send an email to DOH Health System Quality Assurance

Det Norske Veritas (DNV)

DNV Healthcare USA Inc.
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245

DNV website

Phone: 866-496-9647
Fax: 281-870-4818

Send an email to DNV

For Medicare Beneficiaries

If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact KEPRO:

Phone: 1-888-305-6759

TTY: 1-855-843-4776