Our Approach to Quality

At Swedish, we are continuously working on ways to improve care across our clinics and hospitals. Our quality improvement focus is guided by the Institute of Medicine’s (IOM) framework for healthcare quality.

Safe

Avoiding harm to patients from the care that is intended to help them.

Effective

Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively).

Patient-centered

Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.

Timely

Reducing waits and sometimes harmful delays for both those who receive and those who give care.

Efficient

Avoiding waste, including waste of equipment, supplies, ideas, and energy.

Equitable

Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.

In order to continuously learn and improve, we partner with worldwide leaders in healthcare improvement science such as the Institute for Healthcare Improvement (IHI) and the International Consortium for Health Outcomes Measurement (ICHOM).

1. Agency for Healthcare Research and Quality (AHRQ)