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Vincent T. Chan, MD

Otolaryngologist
Languages: English
Accepting New Patients
Professional Statement
I am grateful for the opportunity to listen to patients concerns and to find ways to help them achieve their personal goals. Its rewarding to learn from patients as I educate them about their health issues and offer them treatment options tailored to their specific needs. I have completed fellowship training to benefit patients with diseases of the sinus and nasal airway and collaborate with my colleagues in the Department of Neurosurgery to offer minimally invasive endoscopic approaches to lesions of the anterior skullbase.
Education
Institution
Type
University of California, San Francisco, School of Medicine
Medical School
University of Washington
Residency
Lahey Clinic, Rhinology and Sinus
Fellowship
Board Certifications
  • American Board of Otolaryngology, Otolaryngology/Otorhinolaryngology
Services
Clinical Interests
  • acinic cell cancer
  • acoustic nerve injury
  • adenoidcystic carcinoma
  • adenoiditis
  • adenoids
  • anosmia
  • autoimmune inner ear disease
  • base of skull tumors
  • branchial cleft cyst
  • cheek problems
  • chronic cough
  • chronic ear infections
  • cochlear nerve damage
  • difficulty speaking
  • distortion of the face
  • dry nose
  • dry sinus
  • dysphagia
  • dysphonia
  • ear canal lesion
  • ear cancer
  • ear cyst
  • ear drainage
  • ear pressure
  • earache
  • ears abscess
  • endoscopic sinus surgery
  • enlarged adenoids
  • epistaxis
  • esophageal diverticulum
  • eustachian tube
  • excessive drooling
  • excessive salivation
  • eye socket fractures
  • face stitch removal
  • face swelling
  • facial cyst
  • facial nerve injury
  • facial nerve palsy and paresis
  • facial paresis
  • fissured tongue
  • foreign body in ear
  • foreign body in nose
  • foreign body in throat
  • glossopharyngeal neuralgia
  • growth on ear
  • growth on head
  • growth on neck
  • hairy tongue
  • halitosis
  • head abscess
  • head and neck sarcoma
  • head cyst
  • head lump
  • head mass
  • hearing loss
  • hypoglossal nerve disease
  • hypoglossal nerve injury
  • idiopathic orbital inflammatory disease
  • itchy ear
  • jaw cancer
  • jaw deformities
  • jaw fracture
  • jaw surgery
  • labyrinthitis
  • laryngeal cancer
  • laryngeal papillomatosis
  • laryngeal polyps
  • laryngitis
  • laryngomalacia
  • ludwig's angina
  • lump in throat
  • malformations of ear
  • malignant neoplasm of lip
  • malignant neoplasm of tonsils
  • maxillofacial pathology
  • mouth abscess
  • mouth bleeding
  • mouth breathing
  • mouth cancer
  • mouth cyst
  • mouth pain
  • mouth ulcer
  • nasopharyngeal angiofibroma
  • nasopharyngeal cancer
  • neck abscess
  • neck cancer
  • neck cyst
  • neck lymph nodes
  • neck mass
  • neck pain
  • neoplasm of ear
  • neoplasm of salivary gland
  • noisy breathing
  • nose abscess
  • nose cyst
  • nose fracture
  • nose pain
  • nystagmus
  • olfactory nerve disease
  • oral inflammation
  • oral pathology
  • oropharyngeal cancer
  • osteoma
  • osteonecrosis of the jaw
  • otalgia
  • otitis
  • otosclerosis
  • paranasal sinus and nasal cavity cancer
  • paranasal surgery
  • parathyroid adenoma
  • parathyroid cancer
  • perforated ear drum
  • pharyngitis
  • polyp of cheek
  • preauricular fistula
  • presbycusis
  • reconstruction orbit
  • revision of tracheostomy
  • rhinoscleroma
  • ruptured eardrum
  • salivary duct
  • scratchy voice
  • sialolithiasis
  • sinus fracture
  • sinus surgery
  • sleep apnea
  • sleep apnea surgery
  • sleep disorders
  • small ear canal
  • snoring
  • sore throat
  • speech disorders
  • spots on mouth
  • spots on tongue
  • squamous cell carcinoma of skin of lip
  • strep throat
  • stridor
  • stylohyoid syndrome
  • subglottic stenosis
  • suppurative tonsillitis
  • swallowing problem
  • swollen parotid
  • swollen throat
  • throat abscess
  • throat cancer
  • throat drainage
  • throat mass
  • throat tightness
  • thyroid
  • thyroid cancer
  • thyroid nodule
  • thyroid surgery
  • tinnitus
  • tongue cancer
  • tongue clip
  • tongue mass
  • tongue pain
  • tongue sores
  • tonsillitis
  • toxic nodular goiter
  • tracheal dilatation
  • tracheal mass
  • tracheal reconstruction
  • tracheal stent
  • tracheostomy
  • tumor of nose
  • tumor of parotid gland
  • tympanoplasty/mastoidectomy
  • uvuloplasty
  • vermilionectomy
  • vertigo
  • vocal cord abnormalities
  • vocal cord dysfunction
  • vocal cord lesion
  • vocal cord paralysis
  • vocal cord strain
  • voice problems
  • voice screening
  • weak cry
  • xerostomia
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.2 out of 5 (87 Ratings, 19 Comments)


60

10/25/2017
Dr. Chan was very nice, and I appreciate that he spoke loudly and clearly so I could really hear him. I don't, however, feel like he was too concerned about the issues I have been experiencing with my hearing, and how it has been negatively impacting my communication with other people (which is the reason for my visit). I have been having a hard time hearing conversations in most settings and situations, so immediately prior to my visit with Dr. Chan I had an audiology test performed. The medical professionals who performed those tests really paid attention to my concerns, and confirmed that their test results aligned with my issues and immediately helped me setup a consultation for hearing aids (they weren't pushing hearing aids on me, but rather offering them as a possible solution that I could try out and see how I like it). Dr. Chan also looked at those test results, but he didn't think the results looks too problematic and only recommended a follow up in a year. Dr. Chan seemed very nice, but I feel like my concerns were kind of brushed off and not looked at as that big of a deal.
60

09/22/2017
The visit felt high quality & I trust his experience but the visit felt quick/rushed.
80

08/17/2017
he was great.
90

07/24/2017
Dr. Chan fixed the problem and I'm grateful.
70

07/21/2017
I felt like he talked down to me (higher pitched voice, ingratiating smile), which was a little annoying. I realize he was trying to be friendly and nice but talk to me like I'm an adult please.
70

07/03/2017
I wish I would have been warned about the possibility of passing out and the pain that would come later after the minor procedure after the anisteshia wore off.
60

06/19/2017
I don't doubt that Dr Chan is qualified and I understand the value of time and that the provider needs to read my chart and info I have given the assistant before seeing me. However, it seemed that when he entered the room his talk track was already decided and basically he spent the visit rushing through explanation of what he thinks the problem is, without really listening or reviewing details with me. He was just too rushed and continued his monologue all the way to the door while backing out.
70

06/07/2017
I had co-occurring nasal conditions he ignored.
60

05/08/2017
He didn't seem to do a thorough exam at all, and didn't explain why that was or wasn't necessary, so it seemed he basically recommended surgery on the idea that it would probably help, and probably wouldn't hurt. Even if that is the standard of care for such little kids, it still took me aback and I wish he had had more time to explain why he thought his plan of care was correct.
40

05/02/2017
Dr. Chan seemed rushed & slightly disinterested in my problem. Not sure this is true, but it's the impression I left with. Nice guy though.
60

03/01/2017
the provider gave zero aftercare instruction. He literally finished and walked out with his entourage of groupies
90

02/20/2017
excellent care and attention by all individuals with minor exception noted. i will continue to see this provider without hesitation and with full confidence.
80

02/16/2017
Dr. Chan is an excellent provider and I highly recommend him. Very down to earth, he put me at ease during a very stressful time for me.
100

01/11/2017
good experience.
50

01/08/2017
Communication is very important to me. I felt that this provider was trying to act concerned, but he was in a hurry, did not give ROOM for my questions (so some weren't asked.) I was sorry that I had not researched the best provider before my appointment, but looked him up afterward. Lots of criticisms about him not communicating well, always in a hurry, talking to the parent even when the child was asking questions, etc. It seemed like he was trying to be better about it, but I'm also guessing he's crowding as many patients in as possible. He brings a "scribe" in with him! I've never seen that before. He's unable to chart on his own? (Not if he's on the run!) I concede that Dr Chan may be an excellent surgeon. I hope so, but I also need someone who has room for me as a whole person.
100

11/16/2016
Excellent doctor.
90

10/26/2016
Dr. Chan might not be aware of how surprising it is, going from the nervous quiet of an empty exam room, to the sudden bustle of him and two other people (scribe, intern) bursting in. I was unaware that he would have anyone else with him, and as my reasons for visiting were upsetting (cancer), and I had never met him before, it was somewhat grating to have not one, but three strangers suddenly in the room with me, while I sat there, overly emotional and frightened. Dr. Chan and the two others with him were great. It was only that initial moment that felt unsettling. I recommend he or his staff let patients know ahead of time that there will be two others with him during the visit. To talk honestly about having cancer with someone you don't know is hard enough, and the dynamic is changed when suddenly it is a group discussion. Again, Dr. Chan was clear, and attentive, and I was happy with our appointment. This other point is just a tiny suggestion, not meant to in any way detract from the importance and positivity of the appointment itself.
60

10/19/2016
I know these are just routing follow-up cancer check-ups, but I always get the feeling that we have to get through the appointment as quickly as possible. I don't like having an anonymous scribe taking notes during the appointment. It's always someone different, and this time the scribe was not particularly professionally dressed and did not so much as make eye contact but just burst into the room and started typing. Cancer follow-up care is serious, life-or-death kind of stuff, and though that may be routine for health care providers, discussing serious health issues with a stranger in the room--especially a stranger who is quietly typing away about what's said--make me uncomfortable. Also, just who the doctor is talking to during the appointment is unclear as well. I will stay with Dr. Chan for consistency's sake, but his brisk (not brusk) manner and having a note taker in the office do not make me feel like much more than just another unit coming down the production line.
90

10/19/2016
I have recommended Dr. Chan to my daughter, who had a good experience with him also. He was able to locate her problem (which was not diagnosed for a long time), and recommend treatment to "cure" it....as with my issue.
 
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