Description & Objectives
Course Goal
To create a culture that values Patient Safety above all else.
Target Audience
All Swedish Health Services employees and Swedish Medical Staff with active status and inpatient privileges will participate in this educational activity.
Learning Objectives
As a result of participating in the culture of safety session, participants will demonstrate Swedish’s error prevention tools below:
Make a Connection and Inspire Confidence
We commit to an environment of open communication as the foundation of safety. By empowering patients, families and staff to contribute to care, errors will be reduced. We will make a connection and inspire confidence to all we serve.
Personal Commitment to:
- Smile and greet
- Pause and be present
- Express positive intent
- Embrace equality
Pay Attention to Detail
We put patient safety first by putting our first and best efforts into safety precautions. When safety is involved, we pay more attention and we are more compliant.
Error Prevention Tool:
- Self-checking using STAR (Stop, Think, Act, Review)
Communicate Clearly
We make reliability a reality by working together as collegial teams. We are all equals in patient safety. We keep our patients safe by communicating the right information, the right way at the right time.
Error Prevention Tools:
- Effective handoffs: iSBAR (introduce self, Situation, Background, Assessment, Recommendation)
- Repeat backs
- Clarifying questions
- Phonetic and numeric clarifications
- Provider-to-provider consults
Support Each Other
We keep our patients safe by thinking and thinking together in teams. We are all equals in patient safety. We improve patient safety every day by reporting events and problems, and learning from others’ experiences.
Error Prevention Tools:
- Cross checking or monitoring/ARCC
- Peer coaching using feedback 5:1
- Questioning attitude using Qualify, Validate and Verify
- Mess up/Fess up (eQVR- electronic Quality Variance Report)
- Coordinating provider for each patient