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Lili Yao, MD

Languages: English, Chinese - Mandarin
Specialties:
  • Internal Medicine
Accepting New Patients
Professional Statement
I am dedicated to providing compassionate and knowlegeable care to my patients. With a strong belief in good doctor-patients communication, I respect my patients as partners in their health care and work with them as a team to take care of their health needs.
Education
Institution
Type
Xi'an Jiaotong University
Medical School
University of Texas at Southwestern
Residency
Professional Associations
American College of Physician
Personal Interests
I enjoy hiking, swimming and watching sports games with family and friends.
Board Certifications
  • American Board of Internal Medicine, Internal Medicine
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.3 out of 5 (162 Ratings, 35 Comments)


100

02/22/2017
[...] I was very pleased with all staff & very much with Dr.
50

02/14/2017
I only met Dr. Yao on [...] for the first time as her new patient. Cannot answer a lot of the questions but can on the office staff as they are terrific and very pleasant.
100

02/14/2017
pleased with the provider.
40

02/14/2017
[...] I have been in pain since November. In the appointments I have had with Dr Yao, I have been frustrated with the fact that she clearly had not read my medical history, did not pay attention to the PT notes, did not physically examine me until I insisted and simply did not listen or trust me as a patient. This is a huge change from my experience with Dr [...] and unfortunately I don't see any better options. I had my surgery at Swedish Cherry Hill by exceptional doctors and professional nurses. I do not want to leave Swedish but it's critical to me to have good health care.
60

01/31/2017
Not enough time to spend for questions.
60

01/24/2017
I felt her communication skills were not good & it didn't help that she wore a face mask. Definitely no empathy shown. I did not appreciate her bedside manner.
30

01/17/2017
[...] I'm pretty confident I would have understood the words she used had I been able to decipher what the words were she was speaking. I asked her to repeat many times (mask, etc) but it is unnerving to talk to someone when you can only see their eyes.
50

01/03/2017
I think it's important for the provider to spend more time looking at the patient than at the computer screen. This was a medications check. The doctor typically moves methodically through the medications, glancing up from the computer screen maybe once. There is no small talk and little interest in me as a person. I don't expect a doctor to know my life's story, but previous doctors have known what my interests are and would quickly ask me about them in the course of a routine appointment. The doctor speaks English as a second language well enough to communicate information, but shadings are missing. Perhaps this will improve over time. Overall, the doctor seems competent at medicine but less competent at patient relations.
50

12/10/2016
I had seen Lilly once before when Dr. [...] was out. This was the same situation. Lilly didn't know me at all. Spent a lot of time looking up information, but didn't seem to have a complete picture. Routine visit..and nothing unusual was going on. Is she a good doctor, I have no idea.
100

11/21/2016
Excellent experience
70

11/08/2016
over all experience with my provider is great
100

10/06/2016
all is good.
70

09/29/2016
It was hard for me to talk to her because the computer screen was in front of her face the whole time. I kept having to turn my whole body to the right just to see her and talk face to face. She was also in and out in five minutes which seemed rushed.
90

09/11/2016
This was my first appointment. [...] I'd say she did very well.
80

08/21/2016
Dr. Yao often is so preoccupied with typing information into the computer that she does not listen carefully to what I am saying or asking. Frequently, I must repeat myself two or three times before she seems to pay full attention to my question or comment. Also, I frequently must give her an abbreviated recap of my medical history, for her to understand what choices can be made with regard to medications (because of contraindications and potential allergic reactions).
100

07/25/2016
good
100

07/17/2016
Dr Yao is the best provider I've seen. she is always genuinely concerned about my well being and overall health. she takes my complaints very seriously and I always leave the office feeling completely taken care of. she is very personable and puts me at ease every time I see her. I feel extremely blessed to be under her care. I know I will always be taken care of.
20

06/26/2016
This was my first time at Swedish clinic I went in for a physical and I didn't really get one, we talk about my health issues I had to fight for my second opinion and specialist appt. She did no breast exam, even though I have a family history of breast cancer I just got a blood test. I felt like she really didn't care about my concerns of my health and I will not go back to see her
50

06/24/2016
I do not feel like Dr Yao really listens to me or gives me the time to ask more questions. She seems to focus on one portion of what I have said and goes from there. [...] I was a medical assistant in the past and the changes in medical care have made it more difficult to get good care.[...]. Dr Yao keeps telling me that I am a healthy person but I don't feel that way. At 60 years old I have aches and pains which I know is normal, but all Dr Yao asks about is if I am exercising. That is not easy when you hurt every day.
100

06/20/2016
Dr. Yao is super knowledgeable, I respect her and her abilities.
100

06/05/2016
I'm very excited to have Dr. Yao as my primary physician.
100

05/25/2016
I have a lot of respect for Dr. Yao. I have multiple health issues and I had them written down on a piece of paper. my main concern was abdominal pain and she helped pinpoint the problem and referred me to a specialist. I also had a worry about a breast self exam and she performed one on me and put my mind to rest that she did not feel any lumps under my armpits which I had been very nervous about. this is a very smart diagnostician. [...] also, I was worried that I might have diabetes and requested an A1C test be done in your lab. she graciously complied and ran the blood test to put my mind more at ease. a wonderful, kind, compassionate lady and I was very impressed with the high level of care received!
80

05/24/2016
[...] This was my first experience with her and I found it a bit off putting. I think future visits will go better since I know what to expect.
100

05/19/2016
I really appreciate that Dr. Yao listens intently, provides easy to understand diagnosis, instructions and advice. Also, she is a truly kind person by nature. I find that very refreshing. There is no "air of superiority" as some doctors have had in my past. I've had many doctors over the 40 years of my adult life and Dr. Yao is my favorite. Another thing is, I think the reason why her support staff does such an exceptional job is because of the atmosphere Dr. Yao generates. One couldn't ask for a better PCP! Thank you Swedish!!
100

04/26/2016
I have told everyone about this office. My family, friends, and co-works are all looking for someone new!!
100

04/21/2016
So far my experience with my Doctor care provider is perfect.
90

04/21/2016
This was my first visit to Dr Pao. I am trying to find a new primary care doctor an I believe I my have found one in Dr Pao. I liked her and she seemed to be quite oompiitent.
50

04/20/2016
Good.
70

04/12/2016
It was my first visit from Dr. Yao and she seemed to be respectful and gave me the appropriate care for my concerns.
90

03/22/2016
Dr Yao was wonderful and I will definitely be recommending her to friends and family that are looking for a new physician. She showed care and concern which seems hard to find these days and I very much appreciated.
100

02/21/2016
We are new to te area and we were pleased with the results of Our visit. She picked up on a condition of a test performed For my heart back in August of last year. Very pleased for her follow up and concerns .
100

02/16/2016
Dr. Yao is a true professional who with a caring heart, and makes me feel that she is there when ever I need her
100

02/16/2016
[...] pleased with our choice of Swedish for my medical needs and with my choice of Dr Yao.
60

02/09/2016
Again, I like the Dr. Yao very much and thinking she is the best doctor I can get. But her current staff are not good and clinic manager is not good at all.
100

01/25/2016
We have always been well taken care of. The entire staff is well trained. No complaints about anything.
1407017510
 
Swedish Mill Creek Primary Care
13020 Meridian Avenue South
Everett, WA 98208
New Patients: 425-357-3700 Care Team: 425-357-3812
425-357-3701
Affiliated Facilities
Swedish Cherry Hill
Swedish First Hill