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Sandy Ma, MD

Languages: English, Chinese - Mandarin
Specialties:
Accepting New Patients
Professional Statement
Dr. Ma enjoys the wide scope of family medicine, including being able to see patients of all ages, addressing health issues from acute care needs to prevention of illness and disease, and how one condition can affect other conditions.
Education
Institution
Type
Field of Study
McGill University, Montreal
Medical School
McGill University, Montreal
Internship
McGill University, Montreal
Residency
Family Medicine
Personal Interests
Travel
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.5 out of 5 (163 Ratings, 30 Comments)


70

01/24/2017
Dr. Ma is overall a good doctor, who is easy to understand is very helpful in providing options. She has a very neutral temperament, and is overall more objective than other doctors. This can be good and bad. It can be hard to read her at times, and she can at times come off as questioning or unsure of your response. This was a turn off at first. Over time, you realize that she is just being analytical and thoughtful in her diagnosis.
100

01/24/2017
Dr. Ma has always been prompt, easy to talk to, answers my questions, returns communication on My Chart quickly, very happy with her.
100

12/20/2016
I really like Dr. Ma. My appointments with her are not only informative, they are enjoyable. She points out what I need to do (exercise!) but does not use shame or guilt. Perfect!
100

12/04/2016
If I have any sort of questions, to the doctor, nurse or the people at reception they are always happy to help and they do it with a smile.
80

12/04/2016
I was told on Friday by Dr. Maw that she would have someone in her office call an ENT to see if their nurse could vacuum out my ear. No one called, I had to call and then I was told that this could not be done and I had to make an appt with the ENT and they were not able to see me for a week.
90

11/27/2016
good
10

11/13/2016
Provider gave no follow-up care or decisions with next steps was given no beneficial information. Not sure why I should be paying for speaking with a doctor for 10 minutes that gave me no information.
100

10/26/2016
Doctor Ma is a friendly and very good doctor.
90

10/18/2016
I consider Dr. Ma a capable member of Factoria's medical team
100

10/04/2016
Dr. Ma is the best physician I have ever had! She is wonderful, and I have recommended her to everyone I know. She is smart, caring and an excellent listener. She really cares about a patient's well-being, and it shows. My whole family go to her now, and they all feel as I do. Please thank her on our behalf for being such a great Doc!
100

09/28/2016
excellent
100

08/21/2016
She is wonderful --
100

08/09/2016
Dr Ma is awesome [...]
100

07/24/2016
Sandra Ma is excellent, very caring and takes the time to do routine test that are due for my age, along with the things I came to see her for, like lab draws and med. renewals. She fast and professional and very thorough with her attention to details.
100

06/15/2016
dr. ma is one of very best! ask her how to improve.
100

05/24/2016
took time to look at medical history to get to root cause of my problem
90

05/16/2016
Dr Ma is very caring and thoughtful, I'm grateful to have her as my PCP.
100

05/09/2016
very good
100

05/02/2016
This was first time seen by provider. Felt she did really good at becoming familiar w/ my needs.
100

04/29/2016
DR. Ma was a true professional and class act all around. She showed a genuine intrest in me getting healthier and I appreciate this.
40

04/27/2016
One of the first things Dr. Ma said to me was "Is there a reason why you're seeing me today?" and it was a little off-putting, as if she didn't want to see me. I explained to her that I was switching jobs, about to lose benefits, and wanted to squeeze in a physical and she said "oh so your benefits are gone probably next week then and all they could give you was me." Our whole interaction felt awkward during the visit and even if I didn't need blood work or a pap smear, the way she told me made it sound like she didn't want to bother or she didn't care because I wasn't her regular patient.
100

03/22/2016
Dr Ma is a wonderful physician. I have recommended her to other friends and family, and will continue.
100

03/15/2016
[...] I look forward to having her as my PCP
100

03/14/2016
Good.
40

02/25/2016
I have seen Dr. Ma twice now (the second time by mistake). Although Dr. Ma seemed capable and was able to adequately assess treatment for my condition in both cases, I feel she needs to work on her bedside manner. Both visits I had the impression that I was offensive and beneath her, an inconvenience and that she didn't believe me when I answered her questions to the best of my knowledge. She scowled often and actually scoffed at me. I will not see her again unless as a last resort and would not recommend her to anyone.
80

02/18/2016
GOOD
30

02/16/2016
Doctor seems [...] like she is in a rush and has somewhere better to be. [...]
90

02/09/2016
Very nice.
90

02/01/2016
Dr. Ma was great... I find her very friendly, professional, and easy to talk to.... This was just a routine exam and I have no big physical problems ---- but she did answer all my questions completely and thoughtfully and she did NOT appear to be in a hurry!!! Nice!
80

01/31/2016
She was a great care provider like even better then my actual Doctor [...] I like sandy better [...].
1023156411
 
Swedish Factoria Primary Care
12917 Southeast 38th Street Suite 100
Bellevue, WA 98006
425-641-4000
206-320-5845
Affiliated Facilities
Swedish Issaquah
Swedish Cherry Hill
Swedish First Hill