Swedish Issaquah Emergency Department Receives 2015 Press Ganey Guardian of Excellence Award

November 18, 2015
Swedish Issaquah is pleased to announce it has been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience in the Emergency Department.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

The Swedish Issaquah Emergency Department has developed a unique culture. Their workflow is very patient-centered and collaborative. The team’s distinctive no triage, direct bedding and swarm process enables caregivers to provide fast and efficient care. The team is a very tightknit group of physicians, nurses, technicians, registration staff, imaging and environmental service representatives. The team’s motto is: “No one sits until we all sit.”

“I am incredibly proud of our emergency department staff for their unwavering focus on ensuring our patients receive the best care possible while they are at our hospital,” said Dr. Rayburn Lewis, Chief Executive Officer at Swedish Issaquah. “While a visit to the emergency room can be stressful and scary for patients and family members, I believe it is the compassion and commitment of our caregivers that makes all the difference in alleviating fears and providing the most positive experience possible.”

According to Lewis, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

"We are proud to partner with Swedish Issaquah,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Swedish Issaquah demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities. For more information, visit www.pressganey.com.