ISSAQUAH, WASH., Nov. 21, 2012 – When people think of an emergency room (ER) the words ‘patient satisfaction’ are probably not the first that come to mind. However, at the Swedish/Issaquah ER patient satisfaction is a top priority – and now the facility has been nationally recognized for its work in this area.
The Swedish/Issaquah ER was recently named a 2012 Summit Award Winner by Press Ganey Associates. The ER received this award by achieving and maintaining patient satisfaction scores in the 95th percentile or above for at least three consecutive years. The Swedish/Issaquah team won this particular award in 2009, 2010 and 2011, and is the winner once again. It is highly unusual to receive the Press Ganey Award four times in a row.
The Press Ganey Summit Award is the health-care satisfaction industry’s most coveted symbol of achievement bestowed annually. The Swedish/Issaquah ER is one of just 114 health-care facilities in the country to receive this prestigious honor in 2012, and one of only 101 to receive it for achieving and sustaining excellence in patient satisfaction.
Press Ganey currently partners with more than 10,000 health-care facilities – including more than half of U.S. hospitals – to measure and improve the quality of their care. The company’s databases are the largest in the industry and allow facilities nationwide to benchmark their results against peer organizations.
“We are proud to partner with the Swedish/Issaquah ER,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence in patient satisfaction reflects the organization’s commitment to delivering outstanding service and quality. Swedish/Issaquah ER’s efforts benefit patients in the Greater Issaquah community and will lead to improved patient experience.”
Founded in 1910, Swedish is the largest non-profit health provider in the Greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group, a network of more than 100 primary-care and specialty clinics located throughout the Greater Puget Sound area. In addition to general medical and surgical care including robotic-assisted surgery, Swedish is known as a regional referral center, providing specialized treatment in areas such as cardiovascular care, cancer care, neuroscience, orthopedics, high-risk obstetrics, pediatric specialties, organ transplantation and clinical research. For more information, visit www.swedish.org, www.swedishcares.org, www.facebook.com/swedishmedicalcenter, or www.twitter.com/swedish.
About Providence Health & Services
Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. In 2012, Providence affiliated with Swedish Health Services, expanding both organizations’ ability to carry out their individual missions. With this affiliation, the combined scope of services includes 32 hospitals, 350 physician clinics, senior services, supportive housing and many other health and educational services. The health system employs more than 64,000 people across five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. In 2011, Providence provided more than $651 million in community benefit, including nearly $204 million in free and discounted care for those who could not afford to pay for care. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago. In 2011, Swedish provided more than $145 million in community benefit in Western Washington. Together, Providence and Swedish are working to improve quality, increase access and reduce the cost of care in all of the communities they serve. For more information, visit www.providence.org.
- To read a related article posted Nov. 21, 2012 on the Issaquah/Sammamish Reporter web site, click here.