ISSAQUAH, Nov. 23, 2009 – When people think of an emergency room (ER) the words ‘patient satisfaction' probably are not the first that come to mind. However, at the Swedish/Issaquah ER patient satisfaction is a top priority – and now the facility has been nationally recognized for it.
The Swedish/Issaquah ER was recently named a 2009 Summit Award Winner by Press Ganey Associates. The ER received this award by achieving and maintaining patient satisfaction scores in the 95th percentile or above for at least three years.
The Press Ganey Summit Award is the health-care satisfaction industry's most coveted symbol of achievement bestowed annually. The Swedish/Issaquah ER is one of just 74 health-care facilities in the country to receive this prestigious honor in 2009.
Press Ganey currently partners with more than 10,000 health-care facilities – including more than 40 percent of U.S. hospitals – to measure and improve the quality of their care. The company's databases are the largest in the industry and allow facilities nationwide to benchmark their results against peer organizations.
"We are proud partners of the Swedish/Issaquah ER, which has maintained a very high level of patient satisfaction over the past three years," said Richard B. Siegrist, Jr., president and CEO of Press Ganey. "Their efforts benefit the Greater Issaquah community and lead to improved delivery of health care."
Swedish is the largest, most comprehensive nonprofit health provider in the Greater Seattle area. It is comprised of three hospital campuses – First Hill, Cherry Hill and Ballard – a freestanding emergency department and ambulatory care center in Issaquah (near the entrance to Lake Sammamish State Park), Swedish Visiting Nurse Services, and the Swedish Physician Division – a network of more than 40 primary-care and specialty clinics, including six in east King County (Issaquah, Pine Lake, Factoria, Redmond, Crossroads and Snoqualmie). It has also broken ground on a new medical campus in the Issaquah Highlands, which will eventually include a comprehensive ambulatory care center, five-story medical office building (targeted to open in summer 2011), and 175-bed acute-care community hospital (the first phase of which is slated to open at the end of first quarter 2012). In addition to general medical and surgical care, Swedish is known as a regional referral center, providing specialized treatment in areas such as cardiovascular care, cancer care, neuroscience, orthopedics, high-risk obstetrics, pediatrics, organ transplantation and clinical research. For more information, visit www.swedish.org