Swedish Issaquah Now Open

Swedish Issaquah Now Open

By Dana Lewis
Digital Media & Internal Communications | Swedish Blog Administrator

It’s not often you get the opportunity to build a new hospital from the ground up. But Swedish/Issaquah isn’t just a new physical structure, it’s new philosophically, too, offering Eastsiders a new way to be well, get well and stay well. With advances in technology, an environmentally friendly design and new hospital infrastructure, the campus was designed to be different. We are thrilled to be able to meet the health-care needs of the community with this new medical center in the Issaquah Highlands, open today.

What opens today?

Also opening this July is the pharmacy, Education & Conference Center, café and our retail stores.

What opens next?

As you may have heard, we are several months ahead of schedule and will open the inpatient hospital services earlier than planned. The following services are coming in early November:

  • Inpatient Surgery

  • Labor & Delivery and Postpartum Units

  • Pediatric Inpatient Unit

  • Medical/Surgical Inpatient Unit

  • Intensive Care Unit

Need to find a provider?

Whether you need primary care or more specialized services, below are providers to care for you and your entire family. We're excited to bring these providers to the Swedish/Issaquah campus. Click here to see a list of providers at Swedish/Issaquah.

One Number to Schedule Hospital-Based Outpatient Appointments

If you need to schedule a hospital-based outpatient appointment, call our Swedish/Issaquah scheduling hub at 425-313-7000. It's the single number you need to call to schedule an appointment, test or procedure at Swedish/Issaquah for the following services:

  • Imaging Center (including mammography)
  • Swedish Cancer Institute
  • Outpatient Rehabilitation
  • Pain Clinic
  • Testing & Treatment Center: eKGs, eCGs, PFT, eeGs, infusion services, anti-coagulation, and anemia services.

The Swedish/Issaquah scheduling hub hours of operation are Monday through Friday, 7 a.m. - 7 p.m.

Other questions?

Make sure to check out our Swedish/Issaquah FAQs, and follow us on Facebook (facebook.com/swedishmedicalcenter) to keep up to date on the latest developments, news, and events in Issaquah!

Comments
Dana Lewis | Swedish Blog Administrator
Hi June,

Thanks for your comment and feedback - I've shared it with the Swedish/Issaquah campus team.
7/16/2012 1:26:52 PM
June Koelle
Your phone system to schedule (or get back to messages from you) is a frustrating experience.There is lack of co-ordination between the primary physicians office & the referred physicians office & if you don't have the patience & follow through yourself to get an appt. scheduled,the referral will get lost in the system or you just give up!!!
Probably a lot of elderly people just give up because you never get a real person when calling-you consistently receive voice mail and when voice mail answers its always a different person.
I even asked to talk to someone about this problem and was told to talk to the lead receptionist,was transferred and what did I get---her voice mail so I gave up!!!!!!
I was referred to an Ortho specialist by my Dr. & wound up making my own appt. & after I made it ,I got a call from Ortho Associates that i was to call re: a referral to set up an appt. This was a week later!!The right hand does not know what the left hand is doing!!!
Your customer service is a confusing mess and I'm seriously thinking of returning to VMC where I transferred my medical care from ,as they at least have prompt response time with real people.Thank goodness i have not needed a immediate response as I would not have any faith in a prompt return call.
7/16/2012 11:23:57 AM
Dana Lewis
Hi Minh,

I wanted to share this note with your from the Issaquah Primary Care Clinic Administrator:

--

Thank you for taking the time to let us know about your concern. We apologize for the repeated difficulties you have experienced with our phone service and recognize your frustration. Our operations team is actively working to resolve this problem so that we can serve our patients more efficiently. It’s always our goal to provide our patients with both clinical and customer service excellence. We appreciate your feedback and hope to see you in our clinic soon.

Sincerely,
Rosie LaCour
Clinic Administrator
1/26/2012 3:08:39 PM
Minh
I am looking for a new primary care doctor at the new campus clinic in Issaquah to schedule an appointment. Unfortunately, I couldn't reach a live person and the recorder asked to leave a message with my name, DOB, and telephone # for a call back.
I tried calling back many times anywhere from 8-12 pm and 2-5pm during the week day and still couldn't reach through a receptionist or a live person. The answering is always on and whatt's up with this? This is not customer service and I'm beginning to question as how to get through or connect to schedule an appointment or get nurse's advice if I have a real emergency?
I'm frustrated and could you please direct me another way to contact the office?
1/24/2012 8:25:35 PM
Dana Lewis - Swedish Blog Administrator
Hi Carol,

Thanks for your question regarding public transportation to Swedish/Issaquah. While we hope to get a bus stop near our facility in the future, the only option for transit riders currently is the Issaquah Highlands Park & Ride, located .75 miles up the street.

The address for this park & ride lot is:

Issaquah Highlands P&R
1755 Highlands Dr NE
Issaquah, WA 98029

This link is operated by Metro: http://metro.kingcounty.gov/tops/parknride/pr-east-king-county.html (this does have our new address programmed in as 751 NE Blakely DR. for their MapQuest feature). The Issaquah Highlands lot is the first lot referenced. We apologize for the limited options at this time, and do understand the need for a bus stop closer to our hospital.
8/24/2011 3:34:08 PM
Carol
I have an appointment at the new campus in Issaquah and am excited about the whole "green" concept that the campus was designed around. However, it's troubling to note that on the web site for the Issaquah campus I can find out all kinds of information on how to drive my car there and where to park, but no information regarding closest public transportation.
Noted is that many service providers at this campus will have patients who cannot drive.
Also noted is that Metro, Community Transit and Sound Transit incorrectly take the patient to Nw Sammamish Rd & 15th Pl NW. They do not recognize the N.E. Blakely address, only Swedish Medical Center Issaquah. How does someone get to the facility via transit? '
8/7/2011 5:15:46 PM
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Dana Lewis

Dana Lewis
Digital Media & Internal Communications | Swedish Blog Administrator

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