Gordy Fields, RN, BSN, CEN

Gordy Fields, RN, BSN, CEN

Clinical Supervisor, Issaquah Emergency Department & Eastside Ambulatory Care Centers

I have been a nurse for the past twenty years, with the majority of my time spent in the Emergency Department (ED) nursing specialty and 18 of those years on night shift. I have traveled throughout the United States as travel nurse and have developed a pretty wide base of experience. I have worked for Swedish/Issaquah for the past seven years and was part of the original team involved with opening the first free-standing ED here in Issaquah. Almost two years ago, I was offered the position of Clinical Supervisor for the Issaquah ED and Eastside ACCs and worked with the staffs to open Redmond and Mill Creek campuses as well as the new hospital in Issaquah. Coinciding with the new role, I am also pursuing my Masters of Science in Nursing (MSN).

Blog Posts by Gordy Fields, RN, BSN, CEN

Improving the emergency department experience - and being recognized four years in a row

When you think of emergency rooms or emergency departments, “patient satisfaction” probably isn’t the first phrase that comes to mind. As an Emergency Medicine nurse, and having travel-nursed throughout the United States for the past 20 years, I’ve come to the realization that the traditional way of doing things is broken. In fact, about eight years ago, I was so disillusioned with my career that I decided to leave nursing.

But then, an amazing new opportunity came my way.

The nurse recruiter for the local agency I had been working with knew I was planning to leave the field, but informed me of an opportunity being developed at Swedish Medical Center in Issaquah. In short, Swedish was building a new freestanding Emergency Department (ED) that would offer something to patients that — at the time — was unheard of: an experience solely dedicated to patient satisfaction and respecting the patients’ time. This new way of thinking and new opportunity with Swedish re-energized my desire to stay in the field, and I accepted the challenge this job offered.

Fast-forward eight years and we’ve succeeded in our goal to make our Emergency Department experience second to none, and one that others try to emulate.

It’s not your typical ED.

Patients in the area know that when they come to the Swedish/Issaquah Emergency Department (and other Swedish Emergency Departments like Mill Creek and Redmond), they will experience a “no-wait” philosophy. You won’t sit around in a waiting room; rather, you’ll be taken directly to an exam room with your care started immediately. And, now we’re being nationally recognized for our achievements.

The Issaquah ED was ...

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